This Return & Refund Policy outlines the general terms applicable to purchases, subscriptions, services, and other transactions made directly with The Homestead Agriventures Corp. (“The Homestead,” “we,” “our,” or “us”).
Where a separate quotation, proposal, purchase order, contract, service agreement, or other written agreement contains specific return, refund, cancellation, or warranty terms, those terms will govern the applicable transaction.
1. Customized Products and Agricultural Systems
The Homestead may provide customized agricultural systems, equipment, and technology solutions, including:
- Controlled Environment Agriculture (CEA) systems;
- Smart greenhouse systems;
- Hydroponic systems;
- Sensors and monitoring equipment;
- Agricultural technology equipment; and
- Software and hardware integrations.
Because these products and solutions may be specifically configured, fabricated, procured, customized, or implemented for a customer, they may not be eligible for return or cancellation once the applicable work or procurement has commenced, except as provided in the applicable written agreement or required by law.
2. FAMAS Software
FAMAS (Farm Management System) subscriptions, implementation, and related software services may be subject to specific subscription or service terms.
Fees may generally be non-refundable once the applicable subscription, implementation, or service period has commenced, except where otherwise provided in the applicable agreement or required by law.
3. Consulting, Training, and Professional Services
Consulting, training, technical assistance, implementation, and other professional services may be non-refundable once the service has commenced.
Cancellation before commencement will be handled based on the applicable agreement, work already performed, and expenses or commitments incurred by The Homestead.
4. Damaged, Defective, or Incorrect Items
If an item received is damaged, defective, or materially different from what was agreed upon, please notify us as soon as reasonably possible.
You may be asked to provide:
- Transaction or reference details;
- A description of the issue;
- Photographs or videos; and
- Other information reasonably necessary to evaluate the concern.
Depending on the circumstances, The Homestead may provide a repair, replacement, correction, credit, refund, or other appropriate remedy.
5. Refund Requests
Refund requests should be submitted through the contact information provided on the website and should include sufficient information to identify the transaction and explain the reason for the request.
Each request will be reviewed based on the applicable transaction terms, the nature of the product or service, the stage of the project, and applicable law.
6. Refund Processing
When a refund is approved, the method and processing time will depend on the original payment method and applicable payment provider.
Where permitted by the applicable agreement or law, third-party transaction or processing fees may be deducted from the refundable amount.
7. Deposits and Project Payments
Deposits, advance payments, and project payments may be applied to procurement, fabrication, customization, implementation, professional services, or other project-related costs and commitments.
Accordingly, such payments are not automatically refundable after applicable work, procurement, fabrication, customization, or implementation has commenced.
Specific terms governing deposits and project payments will be stated in the applicable written agreement.
8. Cancellations
Cancellation requests should be submitted in writing as soon as possible.
The effect of a cancellation will depend on the stage of the transaction or project and any work, procurement, fabrication, customization, services, costs, or commitments already incurred.
Where applicable, the cancellation provisions of the relevant written agreement will govern.
9. Warranties
Certain products, equipment, and components may be covered by manufacturer or supplier warranties.
Warranty coverage, exclusions, procedures, and periods may vary depending on the applicable product or supplier and may be governed by separate warranty documentation.
Warranty claims are separate from refund requests unless otherwise provided in the applicable agreement or required by law.
10. Legal Rights
Nothing in this policy is intended to exclude or limit any rights or remedies that cannot lawfully be excluded, restricted, or waived under applicable Philippine law.
11. Changes to This Policy
The Homestead may update this Return & Refund Policy from time to time.
Any revised version will be posted on this website with an updated effective date.
12. Contact
For questions regarding returns, refunds, cancellations, or this policy, please contact The Homestead through the contact information provided on the website.